Frequently Asked Questions

3pati is open to adults aged 18 or older — or the higher minimum age required by the applicable operator's licensing jurisdiction. You must provide accurate personal details during registration, including a valid email address and a username. Providing false information is a breach of the Terms and Conditions and may result in permanent account closure.

Click the registration link on the homepage, fill in your name, email address, date of birth and preferred currency, choose a strong password and confirm you are 18 or older. Once submitted, check your email inbox for a verification link. Click it to activate your account. The entire process typically takes under three minutes.

No. Each individual may hold only one registered account. Opening multiple accounts — whether under different names, email addresses or phone numbers — is strictly prohibited. Duplicate accounts are subject to immediate closure, and any balances or bonus winnings associated with them may be forfeited without notice.

For KYC verification you will typically need a valid government-issued photo ID — your CNIC (Computerised National Identity Card) is the standard document for Pakistani users — along with a recent proof of address such as a utility bill or bank statement. You may also be asked to verify your payment method. KYC is required before your first withdrawal can be processed.

On the login screen, click the 'Forgot Password?' link and enter your registered email address. You will receive a password reset link in your inbox within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact 3pati support at [email protected] for further assistance.

Log in to your account and navigate to your profile or account settings page. Most standard details — such as address or phone number — can be updated there directly. Changes to your registered name or date of birth require KYC documentation to be submitted to the support team, as these are identity-linked fields that cannot be changed without verification.

Minimum deposit thresholds vary by payment method. As an illustrative example, a minimum deposit of PKR 1,000 may apply for standard transactions. The exact minimum for each payment option is displayed on the cashier page before you confirm a transaction. Always check the current figures there, as they may change based on promotional conditions or the operator's policies.

3pati references payment options commonly used by Pakistani players, including bank transfers through institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet services like Easypaisa and JazzCash, and instant bank transfer via Raast. These are cited as familiar local payment references only. Their availability depends on the operator. None of these providers endorse or affiliate with gambling activity.

Withdrawal processing times depend on the chosen payment method and the operator's internal verification process. E-wallet and mobile wallet withdrawals are generally faster than bank transfers. Most withdrawals are processed within 24 to 72 hours once KYC is complete and no active wagering requirements remain. Bank transfers may take an additional 1 to 3 business days depending on the receiving bank.

Common reasons for a withdrawal hold include incomplete KYC verification, an active bonus with unfulfilled wagering requirements, a pending security review, or a mismatch between the withdrawal method and the original deposit method. Contact 3pati support at [email protected] with your account details and they will identify the specific reason and advise on next steps.

3pati itself does not typically charge withdrawal fees. However, your bank or mobile wallet provider may apply their own transaction or conversion fees independently. It is advisable to check with your specific payment provider — whether that is HBL, Easypaisa, JazzCash or another service — before initiating a withdrawal. Any applicable operator fees will be displayed in the cashier before you confirm.

3pati features a broad range of game formats including live casino tables (live blackjack, live roulette, live baccarat and live Teen Patti), slot games from leading software studios, game-show titles such as live Crazy Time and Monopoly Live, and a full sports betting section covering cricket, football, tennis and UFC. The game library is continuously updated with new releases.

Yes. 3pati's sports betting section covers Pakistan Super League (PSL) matches, ICC tournaments including the Cricket World Cup and T20 World Cup, bilateral series involving the Pakistan national team, and domestic and international cricket worldwide. Markets typically include match result, top batsman, top bowler, total sixes and in-play live betting where available.

RTP stands for Return to Player — the theoretical percentage of all wagered money that a slot or casino game pays back to players over a very large number of rounds. A game with 96% RTP returns PKR 96 for every PKR 100 wagered on average over time. RTP is a long-run mathematical figure, not a session guarantee. It helps you understand the built-in house edge of each game before you play.

Yes. 3pati's live casino section streams real-time games hosted by professional dealers from dedicated studios. You can interact with the dealer and other players via the live chat function. Popular live titles include live baccarat, live blackjack, live roulette and localised formats like Teen Patti and Andar Bahar that are especially popular with players across Pakistan.

Yes. The 3pati platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, live casino, sports betting section and account management tools directly through your mobile browser without needing to download a separate application. For the best experience, use a stable Wi-Fi or 4G connection.

The welcome bonus is a deposit-match offer made available to newly registered players on their first qualifying deposit. As an illustrative example, a 100% match up to PKR 25,000 means that a deposit of PKR 25,000 would receive a PKR 25,000 bonus credit. The bonus is subject to wagering requirements that must be completed before any associated winnings can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement specifies how many times a bonus amount must be wagered before withdrawal of associated winnings is permitted. For example, a PKR 5,000 bonus with a 30× wagering requirement means you must place a total of PKR 150,000 in qualifying bets before withdrawing bonus-derived winnings. Not all games contribute equally — slots typically count 100%, while live casino games may count at a lower rate.

Yes. All bonuses on 3pati are subject to an expiry period that begins from the date the bonus is credited to your account. The standard window is typically between 7 and 30 days, but the specific expiry date for each offer is stated in its individual bonus terms. If you do not complete the wagering requirement within that period, the bonus balance and any associated winnings are automatically forfeited.

Some promotional offers — particularly free spin bonuses — impose a cap on the maximum amount you can withdraw from winnings generated through bonus play. As an illustrative example, a free spin promotion might cap withdrawable winnings at PKR 25,000 regardless of your actual balance. Any amount above the cap is removed when you request a withdrawal. The specific cap, if any, is stated in each offer's terms.

Generally, only one bonus can be active at a time. If you claim a new promotion while a previous bonus is still active, the earlier bonus may be voided or the new one may not be credited until the first is resolved. The specific rules around concurrent bonuses vary by promotion and are detailed in the individual offer terms. When in doubt, contact support before claiming.

3pati uses TLS encryption to protect all data transmitted between your device and the platform. Account passwords are stored using industry-standard cryptographic hashing — your plaintext password is never stored. Access to personal and financial data is restricted internally on a need-to-know basis. For full details on how your data is handled, please read the 3pati Privacy Policy.

If you suspect someone has accessed your account without your permission, contact 3pati support immediately at [email protected] or via Live Chat and request an emergency account lock. Change your password as soon as you regain access. Avoid using shared or public devices to access your account, and never share your login credentials with anyone — including family members.

Contact 3pati support via Live Chat or email at [email protected] to request a deposit limit, loss limit or session time limit on your account. Limit reductions take effect immediately. Requests to increase or remove an existing limit are subject to a mandatory review period to prevent impulsive changes during a session. Setting limits before you start playing is always the recommended approach.

Contact 3pati support at [email protected] or through Live Chat and request a self-exclusion. You can choose a period of 6 months, 12 months, 3 years or permanent closure. Self-exclusion takes effect immediately — gaming access is suspended, deposits are blocked and all marketing communications stop. For full guidance, visit our Responsible Gambling page.